Frequently asked questions
What is Dog Parker?
Dog Parkers are high-tech and cozy houses that sit outside of dozens of storefronts throughout NYC. They provide a safe and clean place for pups to hang out if their humans need to run into stores while they’re out adventuring.
What are the features of Dog Parker houses?
Dog Parker exteriors are a powder-coated aluminum shell. They are double walled and insulated. Inside, Dog Parkers have veterinary-grade, non-porous plastic surfaces to keep germs at bay.
Featured technology includes: forced air ventilation for fresh air, air conditioning for hot summer days, interior Puppy Cam to keep an eye on your pup, UVC sanitation light on a motion sensor to clean the house between sessions, an RFID Member Card reader, wireless network connectivity.
Safety features include: auto-shutdown if interior temperatures are unsafe, ability to remotely unlock the house in case a member’s phone dies, and they’ve lost their card, 8 hour backup battery in case of power outage, and two manual override keys so that, no matter what, a dog is never stuck inside.
Where are Dog Parkers located?
Dog Parker is currently just in Brooklyn but we are expanding every week. We envision a network of Dog Parkers in every walkable city. Dog Parkers are placed on sidewalks outside of businesses such as grocery stores, coffee shops, laundromats, nail salons, post offices, drug stores, cafes, and restaurants. Busier locations such as grocery stores may have need for multiple Dog Parkers while small coffee shops may be adequately served by one. We will assess need based on usage in any given area.
How can Dog Parkers legally be on the streets?
Sidewalk regulations vary from city to city. In NYC we've worked carefully with local officials and community stakeholders to ensure our operations are in compliance with local rules and regulations. Specifically, we provide our technology and support services to store owners and property managers who want to be more dog-friendly destinations. Depending on the width of the sidewalk adjacent to their location and other factors, our location partners are able to use space outside of their storefronts for some activities. We limit our operations to locations that meet these requirements.
When will Dog Parker be expanding to my city?
Dog Parker is currently only in Brooklyn, but we are looking to expand to other NYC boroughs in late 2017, and to other cities sometime in 2018.
Do I have to be a member to use Dog Parker?
Yes, you must be a member to use Dog Parker. You can become a member by signing up on the free app, or here on our website. Once you are signed up, you can run Dog Parker entirely through the app. And we will send you your Member Card as soon as we have your address! Member Cards come in handy for lots of things, like having multiple dog parents or those pesky times when your phone battery dies.
How do I become a member? What are the requirements?
You can download the app on IOS or Android, or sign up here on our website. Memberships are usually $25 per year for each dog but we are currently waiving the membership fee! Each membership account includes ONE dog and up to TWO dog parents. If you have more than one dog, you will need to register a new membership for each dog. In order to be eligible, your dog must be current on their vaccinations and older than 6 months. We also require credit card information at sign up, but we will not charge you for your first week or any membership fees. We will only charge for minute-rates (which are 20 cents a minute) after the end of the free first week trial.
What happens when I sign up? What do I get?
Once you sign up, you can start using Dog Parker immediately and you get your first week free! That means you get unlimited usage of the Dog Parkers during your first week (although the max of 90 minutes per session still applies). You will receive an email after signing up, asking for additional information to complete your profile, like your address and any additional pet parents to add to the account. Once we have your address, we will send you a Member Card, which you can use in conjunction with or in place of the app.
Why do you need my credit card info to sign up for a free trial?
Dog Parker will not charge you upon registration. We store your credit card information for two purposes. Primarily, we need it for security reasons. Knowing each membership is connected to a real person allows us to ensure that everyone who uses Dog Parker is a verified and responsible party. This way, no one leaves things that aren't dogs in a Dog Parker, abandons dogs in a Dog Parker, or damages the property significantly without being traceable. Secondly, we keep it on file so we can bill any minutes that are used following the free week trial.
Using Dog Parker 101
How much does Dog Parker cost?
We charge by the minute at just 20¢ a minute. So $1 buys you five minutes, and so on.
Where can I find the app?
Do I need the app? What are its features?
If you do not have an iPhone or an Android, you can still be a member of Dog Parker and access our network of smart dog houses by using your internet browser; it just won’t be quite as immediate to get set up. After signing up on the website, we will mail you a Member Card mailed to you which will allow you to access Dog Parker houses without an app.
However, the app has several features that make it a convenient addition to Dog Parker's service.
With the app, you can unlock and lock the house right from your phone without a Member Card.
The app features an interactive map where you can see Dog Parkers near you, remotely check their availability, and place a hold on a Dog Parker up to 15 minutes in advance.
The app allows you to monitor your dog in the Dog Parker by giving you access to real time information like the house temperature, session duration, and even a puppy cam so you can make sure your dog is doing just fine.
What if my dog barks or is anxious as I leave?
As with anything new to your dog, we encourage you to slowly acclimate your dog to the Dog Parker. Try leaving your dog in the Dog Parker for a short amount of time at first and build up to more time as needed. Utilizing treats, toys, and perhaps a blanket from home can also make the space feel more comfortable or pleasant for your dog.
Unfortunately not every dog thrives in every situation or environment. We leave it up to you to determine if Dog Parker is a good fit for your dog.
We provide video and noise monitoring services, so we will notify you if it seems your dog is barking excessively or not responding well to the environment. You can also access the live puppy cam yourself to check up on your dog.
How long can I leave my dog in a Dog Parker?
Dog Parkers have a maximum time limit of 90 minutes. In reality, current member data has the average trip for the Dog Parker at around 15 minutes. Dog Parker is billed by the minute because it is intended to be used for short trips and should not be used as a substitute for doggy daycare.
How many dogs can go in a Dog Parker at once?
Only one dog is allowed per unit unless you have two small dogs, about 30 pounds each, that are used to being in small spaces together.
How does the technology work?
How big are Dog Parkers?
Dog Parkers are one-size-fits-most. It measures at 30”W x 33.5”D x 46.5”H. We can accommodate dogs up to 100 pounds, around the size of a German Shepherd.
How do you regulate the temperature inside the Dog Parker?
Each Dog Parker is insulated, keeping the temperature inside comfortable for dogs in both the summer and winter. In the extreme summer heat, we have air conditioning, and in the extreme winter cold, we have heating. These features ensure that the inside of a Dog Parker is always comfortable for your dog. If for some reason, the interior temperature of a Dog Parker ever falls outside of the 32-80°F range, Dog Parkers will go offline and will not be available for use. If the interior temperature ever drops out of this range while your dog is inside, we will contact you immediately.
How do you keep Dog Parkers clean?
Our number one priority is your dog’s safety, health, and happiness. Each Dog Parker has a UVC sanitation light that automatically sanitizes the house between sessions. This light kills bacteria, viruses, molds, and pathogens. A motion sensor prohibits the light from turning on if there is any motion in the house, and Dog Parker manually checks the house via webcam to ensure vacancy before allowing the light to turn on. Each Dog Parker is professionally cleaned by our Dog Parker sanitation crew daily and as-needed if there are any specific issues as reported. We follow the same procedures as doggie daycares and boarding facilities, and we are compliant with all animal boarding requirements as stated by the NY Department of Health.
How does the Puppy Cam work?
The Puppy Cam is installed in each unit for the safety of your dog as well as your peace of mind. It is a live video stream that is only viewable on your app, or by us here at Dog Parker. It does require cell or Internet connection.
What if my dog gets stuck inside?
If your phone dies, you can use your Member Card to open and lock the Dog Parker. If you lose your Member Card, you can call us at Member Services, and after verifying your identity, we can either remotely unlock the Dog Parker or send someone to open the Dog Parker. We are available 24/7 at 800-617-4097.